What Chick-Fil-A Changed This Past Decade That We Still Hate


A restaurant has to be constantly changing
in order to stay afloat — but those changes don’t have to be particularly earth-shattering. Even relatively small changes can help a brand
stay interesting — like, say, adding a new menu item, or even implementing a new payment
option. And like so many other fast food restaurants
out there, Chick-fil-A is constantly tinkering around with how they do business. While some fast-food chains seem to do more
harm than good with their changes — looking at you, Burger King — Chick-fil-A is generally
on the right track. As Today reported in June 2019, “Chick-fil-A has been named the top quick-service
chain in the country, according to the American Customer Service Index.” Something like that doesn’t just happen by
accident. Over the last 10 years, most of the company’s
changes have been for the better — like the “no antibiotics ever” policy they adopted
in September 2019. But there’s one change they’ve made over the
last ten years that really just sort-of sucks. Sure, we love the addition of macaroni and
cheese to Chick-fil-A’s menu as much as the next chowhound… but the question on our
mind is this: Where the heck is the coleslaw? In late 2015, Chick-fil-A customers received
a terrible blow — and with no warning at all: The chain was getting rid of its coleslaw. You heard that correctly. Chick-fil-A even released a statement that
read, in no uncertain terms: “[We’ve] made the difficult decision to remove
Cole Slaw from the menu on Jan. 18. We know many of our customers love our Cole
Slaw, yet we have also heard from them they are looking for new tastes and healthier ways
to eat in our restaurants.” Well, not surprisingly, people on social media
had a thing or two to say about that surprising development. “Customers posted thousands of comments and
complaints online, begging them to bring back to the slaw.” In fact, upset customers are still reaching
out to Chick-fil-A on Twitter and writing things like, “Bring back your coleslaw!!!!” And “Where’s the coleslaw […] I miss it” It’s not unusual for restaurants to try new
items and scrap them if they don’t work… but that’s what makes the removal of Chick-fil-A’s
coleslaw so very unusual. See, the product was anything but new. In fact, it had been on the menu since the
very first Chick-fil-A opened in 1967. By the end of January 2016, nary a bowl of
coleslaw could be found in Chick-fil-A’s restaurants. This was the dawning of a new, dark, and totally
coleslaw-less era. Kale had officially taken over. As an alarmist Fox News headline put it in
January 2016, “Chick-fil-A replaces coleslaw with trendy
kale salad” Sold as the “superfood side,” the salad is
a broccolini and kale blend made with maple vinaigrette dressing, dried cherries, and
walnuts. In a word? BOOOOOO… At least the dish contains fewer calories
than the coleslaw. According to Nation’s Restaurant News, “The small size has 140 calories and the larger
portion has 170 calories. The medium coleslaw, by contrast, [had] 360
calories.” According to the Orlando Sentinel, David Farmer,
Chick-fil-A’s vice president of menu strategy and development, had this to say about the
new offering: “The Superfood Side is not something you would
expect to see at a fast food restaurant, and we’re thrilled to kick off 2016 with something
that can help people stick to their New Year’s resolutions to eat healthfully.” As we’ve seen, Chick-fil-A’s decision to exchange
coleslaw for salad didn’t exactly fill fans with childlike joy. They were mad. But thankfully, the chain came up with something
like a solution — presumably in the hopes of taking out some of the sting. They shared the recipe for their signature
coleslaw on social media — and that recipe had been kept a secret for over 70 years. In the post, the company wrote: “Because this recipe holds a special place
in our hearts and history, we are excited to give it to you to enjoy at home.” As we said, change is an important part of
the restaurant biz… but it’s still a total bummer that coleslaw has been wiped off Chick-fil-A’s
menu, possibly for good. We may get over it one day … but for now,
we’re still not ready to try that “superfood side.” Not yet. Baby steps. Check out one of our newest videos right here! Plus, even more Mashed videos about your favorite
fast food chains are coming soon. Subscribe to our YouTube channel and hit the
bell so you don’t miss a single one.

22 Replies to “What Chick-Fil-A Changed This Past Decade That We Still Hate”

  1. Dude. The voiceover on this one. Wasn't expecting that. I'm sure people will hate on me for saying this, but I'm not sure I can watch this channel anymore with a male voice. I've gotten used to the female voices here. Just saying.

  2. Me: Bring back Cole-slaw. Make it 'pre-packed' individual servings and sealed from the factory if necessary.
    My wife: No changes needed. (she is wrong!) Bring back Cole-slaw.

  3. One of the biggest mistakes a restaurant can ever make is taking a popular item off the menu and replacing it with something well something that's not so popular I tried that kale slaw and you can keep it really is that the best you can do bring back the coleslaw and you can also keep the kale slaw why don't you let the people choose what they want to eat not what you want them to eat why don't you keep both items on the menu if I'm going to eat stuff that's unhealthy so be it but I'll have a full belly and I'm happy 😋😲😘

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